Let's work together

We'll help you create customer-centered experiences that make your competition cry into their quarterly reports.

Customer Experience

We help you become a customer mind-reader (without the creepy carnival vibes). We hunt down those magical moments where customers fall head-over-heels for your brand—then multiply them tenfold. Say goodbye to customer experiences that feel like awkward first dates!

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Product Experience

We help you skip the "throw spaghetti at the wall" phase and go straight to building stuff people are already stalking your website for. Think customer insights meets strategic gold. Your customers will thank you but your business bank account will REALLY thank you.

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Brand Experience

We help you build a brand so magnetic that your customers become your voluntary marketing department! No more shouting into the void hoping someone cares. We craft brands that make people stop mid-scroll and think "WHERE HAVE YOU BEEN ALL MY LIFE?!"

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In case you're asking why this even matters...

Increased customer lifetime value

Acquiring new customers can be 5 to 25 times more expensive than keeping an existing one. Yet 44% of companies focus on acquiring new customers, whereas just 18% emphasize retaining existing ones. (Go Customer)

Testimonial - Huge increase in sales

"After working with Megan and the team, we enjoyed a 30% YoY increase in sales. So many businesses need a fresh set of eyes to render a refined vision, and with a bit of effort from our team, Fat Cap's process has yielded big results in 2024."

-Mike Ripley, Mudslinger Events

The rise of privacy policies

In 2025, a staggering 99% of marketing executives report their personalization plans have been impacted by data privacy concerns. As a result, around 57% of marketers are now betting on zero-party data sources. This shows how important it is to learn how to conduct and analyze customer interviews and surveys to gather this important information. (Blaze, Exchange Wire)

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Businesses we've collaborated with:

Brave Endeavors logo
Niantic logo
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Ashbean PDX logo
TrailWorks logo
The Gravel House logo
Logo for JKG Strategy & Design
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Buckle up, Buttercup - It's go time!

We don't just guess what customers want; we extract it using proven methodologies that actually work. Here's how we turn customer confusion into business gold:

Insight

Real breakthrough moments happen when you stop guessing and start knowing. We guide teams on transformative journeys that shift perspectives and unlock the power of authentic customer insights!

  • User Research
  • User Interviews
  • Customer Definition
  • Competitive Analysis
  • Co-Design Workshops
  • Customer Journey Mapping

Strategy

Strategy without action is just expensive daydreaming. We turn fuzzy "wouldn't it be nice if..." thinking into rock-solid "holy crap, this actually works!" roadmaps that your CFO will want to frame.

  • Brand Foundation
  • Customer Journeys
  • Service Blueprints
  • Experience Strategy
  • Customer Experience Audit
  • Strategic Roadmapping

Design

Design that looks pretty but converts like a broken shopping cart? Hard pass! We create experiences so smooth your customers glide through them like they're on a slip-n-slide made of pure satisfaction.

  • Experience Design
  • Visual Design
  • UI/UX Design
  • Service Design
  • Experience Prototypes
  • Design Systems

Think of us as your brand's personal trainers, except instead of counting reps, we're counting awesome ideas. And trust us, with all of these techniques at our disposal, your brand's about to get RIPPED.

Ready to get started?

Schedule a discovery call ->

Customer Experience Audit

Think something's broken but can't pinpoint what? Let us be your business detectives!

Sometimes you need someone to play customer experience CSI before committing to a major project. We'll investigate your touchpoints like they're crime scenes and deliver a report that'll make you go "OH! THAT'S why everyone's bouncing!"

What you get:

  • Full forensic analysis of wherever customers are escaping your funnel
  • Brutally honest findings about what's working vs. what's sabotaging your success
  • Hit-list of fixes ranked from "do this yesterday" to "nice-to-have someday"
  • Battle plan for turning problem areas into profit centers
  • Clear marching orders (including how we can help you execute them)

Timeline: 2-3 weeks + one mind-blowing presentation

Price: Starts at $2,000

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Schedule a discovery call so we can get this party started!

If you're hunting for a collaborative partner who obsesses over the tiny details that make customers go "YES!" and isn't afraid to tell you when your baby is ugly, let's cause some beautiful trouble together!

Schedule a discovery call ->